Frequently Asked Questions

1. Charge the Device Before using it for the first time, charge the device. The indicator light will turn green when fully charged. Ensure the device is not in use while charging.

2. Prepare Your Skin Cleanse your face thoroughly. Apply a conductive gel or water based serum to the under-eye area to prepare your skin for optimal light and microcurrent absorption. The more serum there is, the stronger the microcurrent conducts.

3. Power On Press and hold the power button for 1 second to turn the device on.

4. Select Mode Press the mode button to select your preferred mode: Mode 1: Red Light Therapy (RLT) with Continuous Output (1kHz) – the indicator light will stay on. Mode 2: RLT with Gradient Output (60Hz to 1kHz) – the indicator light will flash.

5. Adjust Intensity Press the intensity button to toggle between the three levels of microcurrent intensity: Low Intensity (12mA): Suitable for sensitive skin or beginners. Medium Intensity (15mA): Ideal for reducing wrinkles and puffiness while improving overall skin health. High Intensity (18mA): Provides intense treatment for firming and rejuvenating the under-eye area, reducing deep wrinkles.

6. Treatment Application Gently move the device over the under-eye area, ensuring full coverage. For best results, use the device consistently as part of your daily skincare routine.

7. Power Off Press and hold the power button for 1 second to turn the device off.

Within the first couple weeks, most users notice diminished dark circles, reduced puffiness & bags and an overall more glowing complexion.

After a few weeks of regular use, most users notice a further amplification of the previous effects as well as a reduction in the appearance of wrinkles & fine lines.

✨To track progress, we recommend capturing before and after photos for comparison purposes.

In short, our product does not damage the eyes.

Our Red Light Therapy + EMS uses red LED light therapy (light-emitting diodes) at a 630nm wavelength. This specific wavelength of red light penetrates to a depth of about 2mm, reaching the skin's deeper layers where collagen and elastin reside. It does not penetrate deep enough to reach or damage delicate eye structures like the retina. It’s important to understand that different red light therapy (RLT) devices operate at different energy levels. High-energy RLT, like those used in medical settings, can pose a risk to the eyes and often require protective eyewear.

however, uses low-energy red LED light, similar to what researchers have recently found to be beneficial in studies exploring RLT for dry eye and macular degeneration.

That said, we're NOT advising anyone to look directly at the light, regardless of these recent findings. Lastly, the design of our product ensures the light works on the under-eye area and does not directly target the eyes when worn correctly.

You can also close your eyes while positioning the device for added peace of mind, and once in place, feel free to open them again.

After all, the device is designed to target the skin in close proximity so the microcurrent can work its magic—our 2-in-1 feature that sets us apart from other brands!

10 minutes of daily use is all you need to see results!

We recommend an initial course of 8 weeks followed by maintenance as required.

It is important to follow the recommended usage instructions and not to overuse the device.